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Customer Conversations Unplugged thumbnail

Customer Conversations Unplugged

Customer Relationship Management can sometimes seem like a mirage. It promises much while remaining just beyond the grasp of most. With the overall tech washout of the past few years, it’s getting increasingly difficult to pinpoint just what it is about CRM that can be most valuable to your organization, and, who can truly deliver [...]


Leadership Is An Art thumbnail

Leadership Is An Art

“The function of leadership is to produce more leaders, not more followers.”
– Ralph Nader
Ralph Nader had it right. Leadership is not about running anything – rather it’s about empowering and supporting a group of talented and diverse individuals to realize your vision by performing up to their own personal best.
When asked to write on [...]


For A Succesful Integration, Just Add Advertising thumbnail

For A Succesful Integration, Just Add Advertising

In her article, FEAR, PARANOIA, AND CONVERGENCE, Joan McArthur makes a number of salient points about the roadblocks on the path to successful convergence or integration faced by your typical ad agency.
Frankly, I think she’s right. Which is why I’d build my integration model on the back of a stand-lone, below the line (BTL) agency, [...]


Getting Clients thumbnail

Getting Clients

In my last article, I discussed why I became a freelance creative. Since the article ran, my inbox has been filled with emails asking the same question…so how do I get started? This is not a simple question to answer. There is no one magic method and I believe that if you asked other [...]


Strategic Conclusions Vs. Strategic Ideas: The Failure Of “Marketing Science” thumbnail

Strategic Conclusions Vs. Strategic Ideas: The Failure Of “Marketing Science”

Over the last 30 years the practice of marketing has become increasingly scientific. You can pay research companies to give you a quantitative (and therefore presumably “true”) measurement of virtually anything. Very few serious marketing companies would ever consider bringing a new product to market without some sort of stage-gate process that ensures every aspect [...]


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